Responsible Gaming —
Stay in the fun, stay in control
Playing at bk65 is about entertainment — not a way to earn money. To keep you safe, we provide deposit limits, time-outs, self-exclusion, and all other forms of support.
Why is responsible gaming important?
Online gaming can be exciting entertainment — but it only stays enjoyable when you keep it under control. bk65 is committed to creating a safe, transparent, and responsible environment for players in Bangladesh. Our responsible gaming policy ensures that every player can have fun within their means.
If you ever feel that gambling is having a negative effect on your daily life, relationships, or finances — that is a warning sign. At bk65, we are ready to help you at the right time. Our team is with you 24 hours a day, seven days a week via live chat in Bengali.
The foundation of responsible gaming is knowledge, boundaries, and the courage to ask for help. Below we have laid out all of our protection tools and guidance in detail.
Our tools for your safety
21+ Age Limit
bk65 is for people aged 21 or older only. We verify age when an account is opened. Registration by underage individuals is strictly prohibited, and we follow a zero-tolerance policy on this.
Setting Deposit Limits
You can set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. Increasing a limit is subject to a 24-hour cooling-off period. This helps you stay within your budget.
Time-Out Feature
If you want to take a short break, choose a time-out of 1 to 30 days. During this period you will not be able to access your account. Once the break ends, your account is automatically reactivated.
Self-Exclusion
If you feel gambling is becoming a problem, use self-exclusion. You can close your account for 3 months, 6 months, or permanently. No promotional emails will be sent during this period, and any request to reopen the account goes through a strict review.
Reality Check
The reality check feature reminds you at regular intervals how long you have been playing. Set reminders at 30-minute, 1-hour, or 2-hour intervals and enjoy your gaming mindfully.
24/7 Bengali Support
Our Bengali-speaking support team is always ready for any issue. Chat directly via live chat or email us at [email protected]. All your information will be kept completely confidential.
Five steps for safer gaming
Responsible gaming is not just about tools — it is a mindset. Following the steps below will let you always play with enjoyment.
Set your budget first
Before you start playing, decide the maximum amount you can afford to spend. Do not go beyond that amount — whether you are losing or winning.
Set a time limit
Decide in advance how long you will play each day or each session. Use the reality check feature so you do not lose track of time.
Do not play to recover lost money
Betting more to make up for losses is the biggest trap. If you suffer a loss, take a break and clear your head.
Do not play with borrowed money
Never play with borrowed money or money set aside for essential needs. Only use funds whose loss will not affect your daily life.
Seek help when you need it
If you feel you are losing control, contact our support team right away or use self-exclusion. Asking for help is a sign of strength, not weakness.
Signs of problem gambling
If any of the following signs apply to you, action needs to be taken right away.
Warning signs
- Repeatedly spending more than your set budget
- Playing more to try to win back lost money
- Hiding your gambling from family or friends
- Feeling restless or irritable when not playing
- Neglecting work, studies, or relationships
- Borrowing money to cover expenses
- Repeatedly trying to stop playing but failing
Contact us for help
If you run into trouble, you do not have to face it alone. Our support team is always by your side.
Contact us
Live Chat: Talk to us directly in Bengali — available 24/7
Email: [email protected]
Your information will be kept completely confidential.
Check yourself
Answer the questions below honestly. If you have three or more "Yes" answers, contact us.
| Question | Yes / No |
|---|---|
| Do you sometimes spend more than you planned? | Yes / No |
| When you lose, do you keep playing thinking "just a little more"? | Yes / No |
| Have family or friends expressed concern about how much you play? | Yes / No |
| Is gaming affecting your sleep, work, or time with family? | Yes / No |
| Have you ever lied about how much money you have spent on gaming? | Yes / No |
| Even after stopping, do you keep feeling like you want to play again? | Yes / No |
How to understand your result
- 0–2 Yes: You are generally in control — but stay alert.
- 3–4 Yes: There are some warning signs. Use deposit limits and time-out.
- 5–6 Yes: Contact our support team right away or use self-exclusion.
How to use your protection settings
Deposit Limits
Log in to your account and set a daily, weekly, or monthly deposit limit from "Account Settings". The minimum deposit is ৳100. Reducing a limit takes effect immediately; increasing a limit requires a 24-hour waiting period.
Time-Out
For a short-term break, choose a time-out of 1, 7, 14, or 30 days. During the time-out you will not be able to make deposits or play games. Your account is automatically reactivated once the break ends.
Self-Exclusion
For a long-term break, choose self-exclusion for 3 months, 6 months, or permanently. You will not be contacted with any promotional communications during this time. Applications to reopen a permanent self-exclusion are considered no earlier than 6 months later.
Reality Check
When reality check is turned on, a message will appear at set intervals: "You have been playing for X hours." After seeing this message, you can choose to continue or take a break. It is an effective tool for mindful gaming.
The role of parents in protecting children and teenagers
bk65 is for people aged 21 or older only. Our request to parents:
Keep your login details secure
Keep your password and account information away from other family members, especially children.
Keep devices safe
If you are logged in on a shared device, always log out. Use parental control software.
Questions about responsible gaming
Play safe and enjoyable at bk65
Play responsibly and enjoy within your limits. Contact us to learn more or for support.